2024 Memberships – opens 1 December 2023

Welcome to Masters Swimming.

NEW members (without an existing Swim Central profile)

• If you do not have a profile already in Swim Central you need to create one
• Click on the JOIN HERE member tab on the right of the page
• Click on Don’t have a login? Register for an account
• Follow the steps to create a profile and verify your email address
• Return to the login page and log into Swim Central
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

NEW members (with an existing Swim Central profile)

• You may be a parent, a member of a Swimming Australia club or be an ASCTA coach and have an existing profile
• If this is you then you need to log into Swim Central using the email address associated with your existing profile
• If you have forgotten your password do s forgot password request
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your Branch or the National Office: admin@mastersswimming.org.au

Steps to purchase a membership

Once you have a Swim central profile you need to be logged in and from the menu option to the left select Store, then Select Memberships

Search for your club by club name by postcode or by suburb

Select yourself as the member you are purchasing a membership for.

If the club you are purchasing a membership for has more than one membership product you will see them listed.

If there are no products displaying in the store please check with the Club (or contact Masters Swimming Australia or your Branch) as they may not have any membership products available to purchase.

Select the appropriate membership by selecting ‘Add to Cart for Member name’ at the bottom of the product tile – you cannot add more than one of the same membership

To go to Checkout click on the cart icon next to your name

•    Confirm all details are correct and assigned to the correct name

•    Enter name on credit card

•    Enter card number, expiry date and CVC

•    Read and agree with Terms and Conditions

•    Select ‘Buy Now’

•    A screen saying ‘Thank you for your purchase’ shows with a summary of your purchases and a confirmation email will be sent to your registered email address.

Download a PDF copy

Welcome back to Masters Swimming. There are 3 types of RENEWING Members:

2022 -23 members

• If you were a financial member of Masters Swimming Australia in 2022-23 your profile HAS BEEN migrated to Swim Central
• Your password that you used in the previous membership database (SportsTG/GameDay) is NOT the password for your login into Swim Central – you need to create a NEW password  
• Click on the JOIN HERE Members tab to the top right of this page
• If you have not yet created a password or logged into Swim Central click on Forgot Password link and follow steps to create your password
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 
• DO NOT re-register new as your profile is in Swim Central

2019-2021 Lapsed Members

• If you were a member in 2019, 2020 or 2021 your profile has been migrated to Swim Central
• Click on the JOIN HERE Members tab to the top right of this page, do a forgot password request  Swim Central to see whether your profile has been migrated
• If you RECEIVE a reset email your profile is there and you just need to follow the steps to create a password
• If you DO NOT RECEIVE an email you can go ahead and create a profile by clicking the tab – Don’t have a login? Register for an account
• Once you have either reset your password or created a profile and have logged in click on Store, select membership and search for the Masters Club you are wanting to join 

Pre 2019 Lapsed Members

If you were a member before 2019 your profile will not be migrated into Swim Central

If you DO NOT have a profile in Swim Central

• You need to create a profile if you do not already have one (if you are unsure if you do follow the steps above for 2019-2021 to check)
• If you do not have a profile click on the Join as a JOIN HERE member tab on the right of the page
• Click on the tab – Don’t have a login? Register for an account
• Follow the steps to create a profile and verify your email address
• Return to the login page and log into Swim Central
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

If you have a profile in Swim Central

• You may be a parent, a member of a Swimming Australia club or be an ASCTA coach and have an existing profile
• You need to log into Swim Central using the email address associated with your existing profile
• If you have forgotten your password do s forgot password request
• Once logged in you click on Store, select membership and search for the Masters Club you are wanting to join 

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure when you were last a member please contact your Branch or the National Office: admin@mastersswimming.org.au

Steps to purchase a membership

Once you have a Swim central profile you need to be logged in and from the menu option to the left select Store, then Select Memberships

Search for your club by club name by postcode or by suburb

Select yourself as the member you are purchasing a membership for.

If the club you are purchasing a membership for has more than one membership product you will see them listed.

If there are no products displaying in the store please check with the Club (or contact Masters Swimming Australia or your Branch) as they may not have any membership products available to purchase.

Select the appropriate membership by selecting ‘Add to Cart for Member name’ at the bottom of the product tile – you cannot add more than one of the same membership

To go to Checkout click on the cart icon next to your name

•    Confirm all details are correct and assigned to the correct name

•    Enter name on credit card

•    Enter card number, expiry date and CVC

•    Read and agree with Terms and Conditions

•    Select ‘Buy Now’

•    A screen saying ‘Thank you for your purchase’ shows with a summary of your purchases and a confirmation email will be sent to your registered email address.

Download a PDF copy

Membership of Multiple Clubs

Members can join as many clubs as they like, including clubs in different states if desired (apart from a club in Queensland if your first claim club is not a Queensland club).  The primary club shall be referred to as the member’s First Claim Club. All other clubs shall be referred to as the member’s Second Claim Club. For a First Claim Club, the club member will pay the required Club, Branch and National components of the membership fee.

For any subsequent club memberships, the swimmer will pay:

• Only the club fee if all clubs are within the same Branch 
• OR a club plus Branch fee if any clubs are in different Branches
• Please note Club fees are set by the clubs and paid to the Clubs – only Branch fees will be charged through Swim Central

Points gained by a club member in the Vorgee National Endurance 1000 Competition shall accrue to the members First Claim Club. In swim meets, the member may represent any club of which they are a member, provided that the swimmer does not swim for more than one club at the same meet.

A member retains the same membership number even if they join more than one club

In Swim Central you will only have ONE login and ONE profile – you will have your First Claim and Second Claim products visible under your ONE membership profile

Please note you must be financial for 2024 with your First Claim Club before proceeding any further

Please note you need to place a second claim request each year – the system does not automatically process second claim each year.

2024 Second claim memberships are processed from the 1 January 2024.

 

To make a second claim request:

• Make sure you are financial for the year with your first claim club
• Submit this Second Claim request form (You will receive a confirmation email on submission of your form)
• MSA will then contact and seek approval from your requested second claim club if it is a new one (it can help if you contact the second claim club and let them know you are going to submit a request form) or process your renewing second claim or if you were an immediate First Claim member of the club you are requesting a second claim with without seeking approval from your club
• Email confirmation will be sent to you once this has been completed
• Your membership number will remain the same as your first claim (primary) club and now in Swim Central you will only have ONE login and profile 
  
• Interstate second claim members – You can join a club in another state apart from a club in Queensland – you can join a club in any of the other states in Australia. For example, if you are a first claim member in NSW and wish to join a second club in VIC, a Branch fee component is applicable. This amount varies in each state. You will be emailed information on how to pay once your second claim profile has been set up. You then need to pay a club fee where applicable.
   
• Same state second claim members – As a second claim member within the same state you are not required to pay the national and state fee components again. If a club fee is applicable you will need to organise this payment directly to your club. 

Welcome to Masters Swimming

The MSA Non-swimming membership is a great option for our Volunteers, Coaches, Officials and Social members who wish to be connected to the Masters Swimming community and now to their clubs.  A Non-swimming membership does not entitle members to swim at training or to compete in any meets, postal swims, E1000, Million Metres program.

With Swim Central we can now offer the Non-swimming memberships a little differently. The Non-swimming memberships are ‘Dry’ memberships and are priced from $10 (this is the MSA National component – Branches and Clubs may add a fee to this)

In 2024 we can offer Non-swimming memberships from the 1 January 2024 by:

• Joining the MSA Non-swimming Club ($10)
  • When logged into Swim Central go to Store
  • Click on Memberships
  • Type in MSA Non-swimmer Club in the Find a Club (search field)
• Your Branch Non-Swimmer Club
  • please note some Branches may not offer this and some may charge a fee
  • please contact your Branch to see whether they are offering the Non-swimming Branch Club
• OR your club may offer the Non-swimming membership product
  • MSA $10 + associated Branch and Club components if applicable
  • It pays to check with your Branch or your club to see if they will be offering this for 2024

To purchase a Non-swimming membership:

If you do not have a profile already in Swim Central you need to create one

• Click on the JOIN HERE member tab on the right of the page
• Click on Don’t have a login? Register for an account
• Follow the steps to create a profile and verify your email address
• Return to the login page and log into Swim Central

If you have a profile in Swim Central

• you need to log into Swim Central using the email address associated with your existing profile
• If you have forgotten your password do s forgot password request
• Once you have logged in search for the MSA Non-swimming Branch or search for your club and select the Non-swimming product 

If you have been a swimming member but no longer wish to swim then you can purchase this membership – please note DO NOT purchase this Non-swimming membership if you intend to pick up swimming again in the same calendar year. 

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your Branch or the National Office: admin@mastersswimming.org.au

Download a PDF copy

If you have been previously registered with a Masters Swimming club and wish to change to a new club this is called a transfer. Members can transfer from one club to another club in Swim Central.

Transfers are not operational during December 2023

Were you a member in 2022 or 2023.

• From the 1 January 2024 you can simply purchase the membership with your New Club for 2024 NOT your 2022/23 Club
• You are not able to apply for a transfer from a 2022 membership (migrated membership from our previous system) or a 2023 membership in December 2023
• DO NOT purchase a membership with your 2022/23 club and then apply for a transfer

If you are unsure of the process please contact admin@mastersswimming.org.au

Special items to note about transfers:

• Transfers are not operational during December 2023 as you cannot transfer clubs 30 days from the expiry of membership
• You can transfer Clubs in 2024
• When you transfer you may be entitled to a refund:
  • You are entitled to a refund if you transfer and have a 12 month membership to another Club by purchasing a 12 month membership – you will receive a refund of the MSA component and the Branch component if the clubs are in the same Branch
  • If the Clubs are in different Branches you will not receive a refund
  • You will not receive a refund of the Club fee
  • To be entitled for a refund both memberships must be from the same season (i.e. 12 month memberships, memberships from 2024)
• Any funds that are reimbursed should be received within 10 days of the transfer being initiated.
• If you have purchased a 12 month membership & want to transfer during the 6 month membership period (June to December) please contact the National Office as you will not be able to get a refund on the 12 month memberships is the process outlined below
• You can only transfer from a 12 month membership to a 12 month membership or a 6 month membership to a 6 month membership

Please note you will NOT be able to transfer using the steps out lined below if:

• You are wanting to transfer from a 2022 migrated membership
• The membership is 30 days from expiring, has expired or expires today
• If a refund has been requested for a Membership
• Membership is a Trial Type or Second Claim

Please note the images below are currently from a Swimming Australia Help Sheet and the figures and memberships are not Masters Swimming Australia fees or memberships but the process is still the same.

1) Login to Swim Central 

2) Proceed to the member’s ‘Profile’ who is transferring clubs and select ‘View Profile’

3) From the Memberships accordion select the OLD membership and the membership details will display

4) Select ‘Transfer’. If this button is disabled, please contact your state administrator.

4) Search for your NEW club by club/organisation, postcode, or suburb

5) Once you have a selected the new club you wish to transfer to, a summary of any reimbursements you may be entitled to will display. To be entitled for a refund both memberships must be from the same season.

6) To purchase the new membership select ‘Go to Store’ at the bottom of the page

7) Find the new membership product and select  ‘Add to Cart’’

Please ensure you are transferring and purchasing for the correct person (this applies if you are the primary account holder in a family group)

8) Select Shopping Cart at the top of the page

9) At the checkout

1. Verify the contents of your trolley
2. Enter name on card
3. Enter credit card details,
4. Agree with Terms and Conditions
5. Select ‘Buy Now’

NB If your membership requires a document upload, please see here for details.

10) On the ‘Thank you for your purchase’ page select ‘Set as Primary Membership’. This club will become the preferred club/association for the member when participating in activities.

11) Select ‘Transfer From’ and the old membership you are transferring from will be listed

12) Select the old membership and you will be returned to the Membership Transfer page

13) On the Membership Transfer page please confirm

• Membership you are transferring from
• Membership you are transferring to
• Summary of Reimbursement

14) On completing the transfer the member will be eligible to receive a refund on any components which are common to both membership products (i.e. State fee and National fee components). 
To be entitled for a refund both memberships must be from the same season.

15) Select ‘Transfer’ and a pop up modal will show. Select ‘Transfer’

16) The transfer request is automatically approved and the new membership will display with a ‘Primary’ tag. Please note that this can take up to 30 minutes to occur.

17) The old membership can then be located under the ‘Inactive Only’ membership status with a ‘Transferred’ status tag

Please check the club name when purchasing a membership product; that it is the correct Club you are wanting to join and is a Masters Club as some Swimming Australia clubs have similar names. Most Masters Swimming Australia clubs will have the word ‘masters’ in their name but some do not.

If you are unsure contact your Branch or the National Office: admin@mastersswimming.org.au